As a sovereign private cloud provider, Fundaments is committed to maximising customer experience. Customer intimacy is key, and as a cloud provider, everything revolves around their customers' data. To get a better grip on their operations and offer customers better insight and control over their cloud usage, they needed a more efficient and flexible platform. Cube developed a Data Management Platform (DMP) with customer portal that not only streamlines internal processes, but also takes the customer journey to the next level.
Fundaments manages fully redundant Cloud infrastructure with maximum uptime from four data centres, where customers can purchase both physical and virtual servers. They developed a portal themselves, but ran into limits. To streamline processes better and be less dependent on the CRM and billing system, they were looking for a flexible solution.
What began as a redevelopment of the consumption engine grew in collaboration with Cube into a larger project: the construction of a completely new Data Management Platform (DMP) and customer portal. This platform is now at the heart of all business processes. Consumption data are validated, invoicing runs automatically and subscriptions are managed centrally. Thanks to the link with Exact, invoices are processed faster, which not only saves time but also offers more flexibility in case of changes.
Complexity in subscription and consumption billing
For this project, combining subscription and consumption billing was a complex challenge. The consumption engine plays a crucial role here: it checks the measured data points, so that it is always determined whether the measurements take place at the right time and whether the data is valid. This system measures actual consumption and transmits this information to the DMP, where it is linked to the right subscription type:
Committed: Customers reserve in advance a set amount of products purchased, such as GBs, RAM and data traffic.
Pay-Go: Customers pay in arrears based on actual usage of the products purchased.
Hybrid: A combination of the Committed and Pay-Go subscription structures.
Linking with Exact.
The introduction of the DMP has had a big impact on the management of these subscriptions. Making price changes used to take three weeks, now it can be done in half a day. Invoicing has become more efficient as employees can generate draft invoices within the DMP and send them directly to Exact. As the system mimics Exact's operation, employees can work quickly and intuitively without switching between different systems.
More insight through a new customer portal.
In addition to internal improvements, the customer portal will also be completely revamped. Customers will have insight into their subscriptions, invoices, contracts and consumption via a user-friendly dashboard. They will soon be able to easily adjust their subscriptions in terms of consumption and corresponding limits. The portal is optimised for mobile use, so customers can access it anytime, anywhere. To further improve the customer experience, integration with TopDesk, the ticket system for support, has also been worked on.
One central gateway.
Fundaments' customer portal is being developed into a central gateway for all essential services. The integration of TopDesk, the ticket system for support, is currently underway. With Single Sign-On (SSO) via Auth0, users will soon only have to log in once to access the customer portal, Cloud Director and TopDesk. In addition, a link with Zerto has been realised. Zerto offers a complete, simple and scalable solution to protect IT infrastructures. This integrated platform for management, billing and support ensures that Fundaments customers can not only work more efficiently, but are also assured of optimal continuity and security.
More insight, more efficient processes and stronger customer relationships.
With the new DMP and customer portal, Fundaments has not only optimised internal processes, but also strengthened customer relationships. Customers benefit from more insight and flexibility, while Fundaments can work more efficiently and respond faster to customer requirements. The new systems contribute to a stable and efficient digital environment and strengthen Fundaments' position as a private cloud provider.
Curious about the story behind the collaboration? You can read it here.
Roy has made his hobby his profession, with a passion for programming and an eye for detail. A quiet, extremely thorough developer who has his work cut out perfectly.
Roy has made his hobby his profession, with a passion for programming and an eye for detail. A quiet, extremely thorough developer who has his work cut out perfectly.
With a good dose of (rubber duck) humour, Jordy oversees every situation perfectly. You don't have to chase anything because he always has everything under control.
With a good dose of (rubber duck) humour, Jordy oversees every situation perfectly. You don't have to chase anything because he always has everything under control.
Tukker, lover of squash, PSV, and photography during the golden hour. Bernard has been working with code for years, paying attention not only to functionality but also to readability and testability. Quiet, precise and always focused on beautiful and well-working solutions.
Tukker, lover of squash, PSV, and photography during the golden hour. Bernard has been working with code for years, paying attention not only to functionality but also to readability and testability. Quiet, precise and always focused on beautiful and well-working solutions.
If there is anyone you can count on within the team, it is definitely Justin! With his sense of responsibility, he radiates calmness to his colleagues.
If there is anyone you can count on within the team, it is definitely Justin! With his sense of responsibility, he radiates calmness to his colleagues.
An expert in app development, who loves to share his knowledge! With a keen interest in others and a determined attitude, Joost is an asset to any project.
An expert in app development, who loves to share his knowledge! With a keen interest in others and a determined attitude, Joost is an asset to any project.
With a blend of creativity and functionality, he designs not just something beautiful, but more importantly, something that works. Determined down to the smallest pixel, he creates digital designs that make an impact.
With a blend of creativity and functionality, he designs not just something beautiful, but more importantly, something that works. Determined down to the smallest pixel, he creates digital designs that make an impact.
As fanatical as Jarno is in the gym and on the tennis court, he is also committed within Cube. His strength? Thinking along with clients' business and getting to the heart of business processes.
As fanatical as Jarno is in the gym and on the tennis court, he is also committed within Cube. His strength? Thinking along with clients' business and getting to the heart of business processes.
Nicky brings people together, keeps an overview and ensures that plans become reality. With her creative vision and down-to-earth approach, she steers projects smoothly to the desired result. Always eager to learn and keen on content.
Nicky brings people together, keeps an overview and ensures that plans become reality. With her creative vision and down-to-earth approach, she steers projects smoothly to the desired result. Always eager to learn and keen on content.
With his technical background, he is the perfect link between the developers and our clients. He is a true team player: sociable, structured and therefore a top Project Manager.
With his technical background, he is the perfect link between the developers and our clients. He is a true team player: sociable, structured and therefore a top Project Manager.
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